Greetings Guardians,

The recovery work from the fire incident that occurred at the data center in South Korea from October 15th is completed and now on the 15th 22:15 UTC, all services from Kakao Games are back to normal. We want to inform you that no data has been lost or deleted from this incident.

We sincerely apologize for the inconvenience caused from the service failure and also for the prolonged recovery work.

We at Kakao Games will reassess our risk management system and implement active complementary measures to prevent service disruptions in the future.

We apologize one again for the inconvenience caused and we will endeavor to provide the most stable service.

■ Cause of Service Failure and Current Status 

- Downtime: 2022.10.15 06:30 UTC~22:15 UTC (15 hrs. 45 mins)

- Reason: Fire breakout at the data center located in Pangyo, South Korea affecting all related services

- Range affected: Kakao Games game logins 

- Compensation: To be announced via a separate post.

Thank you.

Guardian Tales Team